Article ID: | iaor20011210 |
Country: | Netherlands |
Volume: | 124 |
Issue: | 2 |
Start Page Number: | 255 |
End Page Number: | 266 |
Publication Date: | Jul 2000 |
Journal: | European Journal of Operational Research |
Authors: | Li Ling X., Li Ninghua |
Keywords: | programming: goal, health services |
This paper presents a multi-skilled staff planning model that considers staff flexibility. The primary purpose of this research is to develop a representative staff planning model which captures the balance of cost and benefits of staff flexibility for a service facility. Multiple objective goal programming (GP) method has been applied to analyze several diversified goals. The model has general applications in many service organizations. An example case of a Chinese clinic has been analyzed and a simulation experiment has been designed to investigate managerial insights of staff flexibility.