 
                                                                                | Article ID: | iaor20003816 | 
| Country: | Singapore | 
| Volume: | 15 | 
| Issue: | 2 | 
| Start Page Number: | 147 | 
| End Page Number: | 157 | 
| Publication Date: | Nov 1998 | 
| Journal: | Asia-Pacific Journal of Operational Research | 
| Authors: | Artalejo J.R. | 
| Keywords: | M/G/1 queues | 
This paper deals with the