| Article ID: | iaor20002863 |
| Country: | United States |
| Volume: | 29 |
| Issue: | 5 |
| Start Page Number: | 5 |
| End Page Number: | 30 |
| Publication Date: | Sep 1999 |
| Journal: | Interfaces |
| Authors: | Keskinocak Pinar, Murthy Sesh, Akkiraju Rama, Goodwin Richard, Rachlin John, Wu Frederick, Yeh James, Fuhrer Robert |
| Keywords: | scheduling, planning, production, artificial intelligence: decision support |
We built and deployed a decision-support system for scheduling paper manufacturing and distribution, an extremely complex task with multiple stages of production and strong interaction between stages. In contrast to earlier approaches, our system considers multiple scheduling objectives and multiple stages of production and distribution simultaneously using multiple evaluation criteria. Our system functions as an intelligent assistant to the schedulers and generates multiple good scheduling alternatives using a portfolio of algorithms and direct human-expert input. The successful deployment of our system at several paper mills in North America has resulted in significant savings, greater customer satisfaction, and improved business processes.