| Article ID: | iaor20002672 |
| Country: | South Korea |
| Volume: | 24 |
| Issue: | 4 |
| Start Page Number: | 123 |
| End Page Number: | 139 |
| Publication Date: | Dec 1999 |
| Journal: | Journal of the Korean ORMS Society |
| Authors: | Kim Eunhong, Kim Jaejin, Juhn Sung-Hyun, Jeong Seung-Ryul |
Recently, implementing ERP (Enterprise Resource Planning) systems has been one of major concerns of many companies. Despite the trend in the business area, few theoretical researches about the ERP have been published to date. The primary purpose of current study, therefore, lies in examining the effects of change management characteristics on ERP performance. Top management support, user participation, and consulting support were selected as change management characteristics. Additionally, ERP implementation characteristics were considered as contingency variables which may moderate the relationships between change management characteristics and ERP performance. Two ERP implementation characteristic variables introduced in this study were ERP implementation approach and ERP implementation strategy. Hypotheses concerning the relationships among those variables of change management characteristics, ERP performance and ERP implementation characteristics were empirically tested. The findings show that change management characteristics are strongly correlated with ERP performance, and ERP implementation characteristics have contingency effects, partially at least, on the relationship between change management characteristics and ERP performance.