The PH/PH/1 queue is considered at embedded epochs which form the union of arrival and departure instants. This provides us with a new, compact representation as a quasi-birth-and-death process, where the order of the blocks is the sum of the number of phases in the arrival and service time distributions. It is quite easy to recover, from this new embedded process, the usual distributions at epochs of arrival, or epochs of departure, or at arbitary instants. The quasi-birth-and-death structure allows for efficient algorithmic procedures.
