Article ID: | iaor20002089 |
Country: | United States |
Volume: | 46 |
Issue: | 5 |
Start Page Number: | 549 |
End Page Number: | 559 |
Publication Date: | Aug 1999 |
Journal: | Naval Research Logistics |
Authors: | Dietz Dennis C., Bosch Peter M. Vanden, Simeoni John R. |
Keywords: | queues: applications |
An efficient algorithm for determining the optimal arrival schedule for customers in a stochastic service system is developed. All customers arrive exactly when scheduled, and service times are modeled as independent identically distributed Erlang random variables. Costs are incurred at a fixed rate per unit of time each customer waits for service, and an additional cost is incurred for every unit of time the server operates beyond a scheduled closing time. The objective is to minimize total operating cost. This type of problem arises in many operational contexts including transportation, manufacturing, and appointment-based services.