| Article ID: | iaor199092 |
| Country: | United States |
| Volume: | 27 |
| Start Page Number: | 82 |
| End Page Number: | 96 |
| Publication Date: | Apr 1986 |
| Journal: | Production and Inventory Management Journal |
| Authors: | Marucheck Ann S., McClelland Marilyn K. |
A make-to-order firms’s competitiveness depends on its ability to ship customers orders by the primise date. In this article, a simulation model is used to analyze the effects of strategic decisions involving inventory investment and rules for setting promise dates on the customer service performance in an assemble-to-order firm.