Article ID: | iaor19991755 |
Country: | Netherlands |
Volume: | 102 |
Issue: | 1 |
Start Page Number: | 73 |
End Page Number: | 87 |
Publication Date: | Oct 1997 |
Journal: | European Journal of Operational Research |
Authors: | Orman A.J., Shade J.J. |
Keywords: | telecommunications |
We develop computer-based methods for scheduling incoming work for a rapidly growing supplier of telecommunications equipment. The scheduling approach accommodates existing scheduling methodologies in the organisation along with suitable flexibility to deal with increased workloads and changing objectives. The model also facilitates the use of commercial software for the analysis of schedule information. Experimental results show that the developed algorithm outperforms existing scheduling methods.