| Article ID: | iaor1989935 |
| Country: | United States |
| Volume: | 19 |
| Issue: | 6 |
| Start Page Number: | 40 |
| End Page Number: | 51 |
| Publication Date: | Nov 1989 |
| Journal: | Interfaces |
| Authors: | Randhawa Sabah U., Mechling Ann M., Joerger Robert A. |
| Keywords: | simulation |
The Oregon Motor Vehicles Division operates 61 field offices in Oregon. They continually evaluate ways to improve customer service. A computerized resource-planning system was developed to support their manpower planning and scheduling decisions to improve the quality of service provided to the customers. At the heart of the system is a flexible discrete-event simulation model. A number of supporting programs facilitate data input, file management, and report generation. The system can be used in a what-if mode to evaluate the effects on different planning strategies.