Methodology for end user computing in development administration

Initiating the process for the successful introduction of microcomputers in developing countries requires a methodology, both at the conceptual and practical level, for integrating information technology into administrative functions. In the paper a comparison has been made between the experience in developed countries and efforts in developing countries, including the effect of industrial and information technology innovation, and also of change at the local level with end user computing. The criteria for priority setting has been identified: this looks at the role of the key actors and goes beyond a need to merely spread awareness of the potential benefits or look at the technology itself. The paper concludes that strategic use of end user computing requires a conceptual analysis of the decisions that must be taken at various levels in development administration, developing a process of planning to match this with the information technology strategy and setting up support services to build up a knowledgeable end user to design and implement the necessary organizational changes. The paper stresses the need for training to develop a knowledgeable end-user.