Enhancing computer-mediated communication: An experimental investigation into the use of a Group Decision Support System for face-to-face versus remote meetings

Enhancing computer-mediated communication: An experimental investigation into the use of a Group Decision Support System for face-to-face versus remote meetings

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Article ID: iaor1989834
Country: Netherlands
Volume: 18
Issue: 1
Start Page Number: 1
End Page Number: 13
Publication Date: Jan 1990
Journal: Information and Management
Authors: ,
Keywords: group decision making
Abstract:

A controlled laboratory experiment was undertaken to examine the effects of the use of a Group Decision Support System (GDSS) on face-to-face versus remote meerings. Some expected and some unexpected results were obtained for decision performance (quality, speed, choice, shift) and group member perceptions (confidence and satisfaction). Use of a GDSS, for example, increased the time it took groups to reach a decision yet had no impact on the decision quality of the groups. Also, there was a substantial interaction effect regarding choice shift. The ramifications of these results are discussed fully.

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