Process redesign through Dynamic Modeling

Organizational change projects such as Business Process Redesign (BPR) have been perceived to incur high risk due to their high management complexity, enterprise-wide impact, and steep project cost. This research intends to reduce such risk by developing a systematic process redesign method, called Dynamic Process Modeling (DPM) method. DPM integrates the customer-oriented business process modeling technique with computerized visual simulation technique to promote better understanding of the target process and enable performance simulation of the proposed redesign alternatives prior to actual BPR implementations. For the customer-oriented process modeling, we propose Dynamic-Event Process Chain (Dynamic-EPC) extending from the conceptual customer process model, Event-Process Chain (EPC). We compare DPM with four other implementation-level process modeling methods over eight criteria and demonstrate its effectiveness by applying it to the real-world hospital BPR case.