Statistical quality control and improvement

Statistical quality control and improvement

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Article ID: iaor19982189
Country: Netherlands
Volume: 88
Issue: 2
Start Page Number: 203
End Page Number: 214
Publication Date: Jan 1996
Journal: European Journal of Operational Research
Authors: , ,
Keywords: total quality management
Abstract:

Quality has become a key determinant of success in all aspects of modern industry, services as well as manufacturing. This paper reviews the contributions of statistical analysis and methods to modern quality control and improvement. The two main areas are statistical process control and industrial experimentation. The statistical approach is placed in the context of recent developments in quality management, with particular reference to the Total Quality movement.

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