Use of managerial decision categories for selecting KA/KR techniques in human resource management problem domains

Selection of appropriate knowledge acquisition and representation techniques is regarded as a major task in the development of expert systems. This depends on the characteristics of problem domains. Expert system builders have often adopted a technique without a formal analysis of application domains. The purpose of this paper is to provide the best knowledge acquisition and representation technique for use in human resource management problem domains. In an attempt to meet this purpose, the conceptual contingency model that suggests the best technique according to managerial decision categories is used as a guidance. In order to determine the priority of managerial decision categoires, the Analytic Hierarchy Process and an extended method are proposed.