Product warranty management-I: A taxonomy for warranty policies

Product warranty management-I: A taxonomy for warranty policies

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Article ID: iaor1996826
Country: Netherlands
Volume: 62
Issue: 2
Start Page Number: 127
End Page Number: 148
Publication Date: Oct 1992
Journal: European Journal of Operational Research
Authors: ,
Keywords: warranty
Abstract:

Effective management of product warranty requires proper evaluation of alternative warranty policies. Many different types of warranty policies are in common use. Still others are discussed in the literature on product warranty. In this paper the authors formulate a taxonomy for warranty to assist the manager responsible for product warranty in choosing appropriate alternatives for evaluation before a final choice is made.

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