Article ID: | iaor1996826 |
Country: | Netherlands |
Volume: | 62 |
Issue: | 2 |
Start Page Number: | 127 |
End Page Number: | 148 |
Publication Date: | Oct 1992 |
Journal: | European Journal of Operational Research |
Authors: | Murthy D.N.P., Blischke W.R. |
Keywords: | warranty |
Effective management of product warranty requires proper evaluation of alternative warranty policies. Many different types of warranty policies are in common use. Still others are discussed in the literature on product warranty. In this paper the authors formulate a taxonomy for warranty to assist the manager responsible for product warranty in choosing appropriate alternatives for evaluation before a final choice is made.