Expert systems for organizational and managerial tasks

This paper provides an overview, based on a literature analysis, of such expert systems that are currently available or being developed. Furthermore, the state of the art, the goals, and the application opportunities for expert systems in organizational and managerial tasks are analyzed and their base in organizational theory is discussed. Due to the multitude and heterogeneity of tasks associated with an organization, this paper has been structured along the application areas documented in the literature: structural organization, process organization, office systems and administration, personnel management and leadership, and project management. Although some cases permit classification in more than one area, for the most part this classification is free of overlapping.