| Article ID: | iaor1994403 |
| Country: | United States |
| Volume: | 23 |
| Issue: | 3 |
| Start Page Number: | 79 |
| End Page Number: | 90 |
| Publication Date: | May 1993 |
| Journal: | Interfaces |
| Authors: | Bretschneider Stuart, Coursey David, Blair Jane |
| Keywords: | artificial intelligence: expert systems |
IWSAS, the Intelligent Waste Stream Advisory System, is a phone interviewing assistant that collects information from small quantity generators in New Jersey on their handling of hazardous waste. This expert system aids in conducting interviews to determine the wastes associated with small printing and photography firms. It has many features of conventional computer-assisted telephone interviewing (CATI) software but represents the potential of artificial intelligence (AI) in this application arena. Knowledge acquisition involved multiple experts among several organizations. IWSAS has been successfully used by phone interviewers to complete 252 surveys and the results have improved the present understanding of factors influencing waste generation.