Article ID: | iaor19932184 |
Country: | United States |
Volume: | 23 |
Issue: | 2 |
Start Page Number: | 84 |
End Page Number: | 92 |
Publication Date: | Mar 1993 |
Journal: | Interfaces |
Authors: | Gupta Y.P., Kumar S. |
Many organizations are making massive investments in new manufacturing technologies; at the same time, they are implementing new quality assurance (QA) systems to achieve high quality products. Motorola, a forerunner, has implemented a total quality management system at its Austin assembly plant. Participative problem-solving teams, education and training, optimistic employee attitudes, excellent communication, a QA certification program, and creative design of experiments have been essential to its success.