Keyword: service quality

Found 4 papers in total
Service quality determinants of the container haulage industry: an empirical study in Malaysia
Service quality determinants of the container haulage industry: an empirical study in Malaysia
2016,
The international shipping trade has emerged to be a growth enabler of globalisation,...
Appraising shipping service quality: case of Vinalines
Appraising shipping service quality: case of Vinalines
2012,
In shipping service realm, service quality of a carrier has been increasingly...
Measurement of service quality in banks: a comparative study between public and private banks in India
Measurement of service quality in banks: a comparative study between public and private banks in India
2011,
Service quality is believed to be one of the main determinants of customer...
QoS commitment between vertically integrated autonomous systems
QoS commitment between vertically integrated autonomous systems
2011,
Vertically integrated autonomous systems bargain to provide quality of service...
Papers per page: