Keyword: guarantees

Found 2 papers in total
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations
2002,
This paper addresses the dearth of empirical research on the relationship between...
Development of a service guarantee model
Development of a service guarantee model
1998,
Much has been written about service guarantees and their various proposed benefits....
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