Journal: Total Quality Management

Found 2 papers in total
Measuring service quality in the public sector: The potential for SERVQUAL
Measuring service quality in the public sector: The potential for SERVQUAL
1996,
The use of a variety of measures of service quality in the private sector as critical...
Assessing customer satisfaction with local authority services using SERVQUAL
Assessing customer satisfaction with local authority services using SERVQUAL
2001,
The UK government's Best Value initiative is intended to ensure that councils provide...
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