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Tevfik Aktekin
Information about the author Tevfik Aktekin will soon be added to the site.
Found
3 papers
in total
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Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
2016
In this article, we introduce staffing strategies for the Erlang‐A queuing...
Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
2014
The main focus of the call center research has been on models that assume all input...
Imperfect debugging in software reliability: A Bayesian approach
2013
The objective of studying software reliability is to assist software engineers in...
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