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Ayham Jaaron
Information about the author Ayham Jaaron will soon be added to the site.
Found
2 papers
in total
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Building antifragility in service organisations: going beyond resilience
2014
To maintain organisational growth in a turbulent environment, organisations must build...
A comparison of competing structural models in call centres: prospects for value creation
2011
This paper presents a comparative study of two service system designs, i.e.,...
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