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Anuj Kumar
Information about the author Anuj Kumar will soon be added to the site.
Found
2 papers
in total
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Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center
2012
Firms are investing millions to deploy Web‐based self‐services at their...
Product Customization and Customer Service Costs: An Empirical Analysis
2011
We conduct a field study in a U.S. health insurance firm to examine how product...
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