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Zeynep Akin
Information about the author Zeynep Akin will soon be added to the site.
Found
2 papers
in total
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Peakedness-Based Staffing for Call Center Outsourcing
2014
This study considers the staffing problem of a vendor call center in a...
Call Centers with Delay Information: Models and Insights
2011
In this paper, we analyze a call center with impatient customers. We study how...
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