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Oualid Jouini
Information about the author Oualid Jouini will soon be added to the site.
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2 papers
in total
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Call centers with hyperexponential patience modeling
2013
An important feature in call center modeling is the presence of impatient customers....
Call Centers with Delay Information: Models and Insights
2011
In this paper, we analyze a call center with impatient customers. We study how...
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