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Douglas A. Samuelson
Information about the author Douglas A. Samuelson will soon be added to the site.
Found
3 papers
in total
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Predictive dialing for outbound telephone call centers
1999
In the late 1980s, I used queuing and simulation to invent predictive dialing, a...
Quick-response assessment of forward air control and communications using a queueing model and digital simulation
1995
The authors analyze the potential benefits of improved communications equipment used...
On the hazards of relying on mathematical models: Three cases from Federal policy analysis
1991
Three examples from U.S. Federal policy analysis illustrate the absurdities which can...
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