Ramanathan Usha

Usha Ramanathan

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Found 4 papers in total
The impact of e-commerce on Taiwanese SMEs: Marketing and operations effects
The impact of e-commerce on Taiwanese SMEs: Marketing and operations effects
2012
The purpose of this paper is to distinguish the impacts of e‐commerce on...
Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
2011
The purpose of this paper is to compare the results of measuring Service Quality...
A performance measurement framework combining DEA and balanced scorecard for the UK health sector
A performance measurement framework combining DEA and balanced scorecard for the UK health sector
2011
Balanced scorecard (BSC) and data envelopment analysis (DEA) are...
An investigation into rank reversal properties of the multiplicative AHP
An investigation into rank reversal properties of the multiplicative AHP
2011
The multiplicative analytic hierarchy process (MAHP) has been proposed in...
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