Watson Richard T.

Richard T. Watson

Information about the author Richard T. Watson will soon be added to the site.
Found 4 papers in total
Net-based customer service systems: evolution and revolution in Web site functionalities
Net-based customer service systems: evolution and revolution in Web site functionalities
2005
Firms' Web sites are becoming an increasingly important component of their customer...
Can a lean e-mail medium be used for rich communication? A psychological perspective
Can a lean e-mail medium be used for rich communication? A psychological perspective
1998
Media richness theory has been one of the most influential theories in media choice...
Computer-mediated communication and majority influence: Assessing the impact in an individualistic and a collectivistic culture
Computer-mediated communication and majority influence: Assessing the impact in an individualistic and a collectivistic culture
1998
Strong majority influence can potentially harm organizational decisions by causing...
Key issues in information systems management
Key issues in information systems management
1991
The study discussed here compares and contrasts the findings of recent Information...
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