Harrison J. Michael

J. Michael Harrison

Information about the author J. Michael Harrison will soon be added to the site.
Found 8 papers in total
Design and control of a large call center: asymptotic analysis of an LP-based method
Design and control of a large call center: asymptotic analysis of an LP-based method
2006
This paper analyzes a call center model with m customer classes and r agent pools. The...
Dynamic scheduling of a multiclass queue in the Halfin–Whitt heavy traffic regime
Dynamic scheduling of a multiclass queue in the Halfin–Whitt heavy traffic regime
2004
We consider a Markovian model of a multiclass queueing system in which a single large...
A multiclass queue in heavy traffic with throughput time constraints: Asymptotically optimal dynamic controls
A multiclass queue in heavy traffic with throughput time constraints: Asymptotically optimal dynamic controls
2001
Consider a single-server queueing system with K job classes, each having its own...
Dynamic control of a queue with adjustable service rate
Dynamic control of a queue with adjustable service rate
2001
We consider a single-server queue with Poisson arrivals, where holding costs are...
Heavy traffic resource pooling in parallel-server systems
Heavy traffic resource pooling in parallel-server systems
1999
We consider a queueing system with r non-identical servers working in parallel,...
Two-moment analysis of open queueing networks with general workstation capabilities
Two-moment analysis of open queueing networks with general workstation capabilities
1996
The QNET method for two-moment analysis of multiclass open networks is extended to...
Multi-resource investment strategies: Operational hedging under demand uncertainty
Multi-resource investment strategies: Operational hedging under demand uncertainty
1999
Consider a firm that markets multiple products, each manufactured using several...
Scheduling networks of queues: Heavy traffic analysis of a two-station closed network
Scheduling networks of queues: Heavy traffic analysis of a two-station closed network
1990
The authors consider a multiclass closed queueing network with two single-server...
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