Gurvich Itai

Itai Gurvich

Information about the author Itai Gurvich will soon be added to the site.
Found 6 papers in total
Hospital Readmissions Reduction Program: An Economic and Operational Analysis
Hospital Readmissions Reduction Program: An Economic and Operational Analysis
2016
The Hospital Readmissions Reduction Program (HRRP), a part of the U.S. Patient...
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective
2011
One of the most important operational challenges faced by emergency departments (EDs)...
Pricing and dimensioning competing large-scale service providers
Pricing and dimensioning competing large-scale service providers
2010
The literature on many-server approximations provides significant simplifications...
When promotions meet operations: Cross-selling and its effect on call center performance
When promotions meet operations: Cross-selling and its effect on call center performance
2010
We study cross-selling operations in call centers. The following questions are...
Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach
Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach
2010
We consider the problem of staffing call centers with multiple customer classes and...
Service-level differentiation in many-server service systems via queue-ratio routing
Service-level differentiation in many-server service systems via queue-ratio routing
2010
Motivated by telephone call centers, we study large-scale service systems with...
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