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Rachel W Y Yee
Information about the author Rachel W Y Yee will soon be added to the site.
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3 papers
in total
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The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study
2013
High‐contact service industries are characterized by close interaction between...
The service‐profit chain: An empirical analysis in high‐contact service industries
2011
In their well‐known conceptual framework of the Service‐Profit Chain...
An empirical study of employee loyalty, service quality and firm performance in the service industry
2010
Taking an operational perspective on the relations between employee loyalty and...
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