Shumsky Robert A

Robert A Shumsky

Information about the author Robert A Shumsky will soon be added to the site.
Found 4 papers in total
Queueing Models of Case Managers
Queueing Models of Case Managers
2017
Many service systems use case managers, servers who are assigned multiple customers...
Outsourcing a Two‐Level Service Process
Outsourcing a Two‐Level Service Process
2012
This paper studies outsourcing decisions for a two‐level service process in...
Dynamic revenue management in airline alliances
Dynamic revenue management in airline alliances
2010
Major airlines are selling increasing numbers of interline itineraries in which...
Work expands to fill the time available: Capacity estimation and staffing under Parkinson's Law
Work expands to fill the time available: Capacity estimation and staffing under Parkinson's Law
2010
We develop a method to estimate the capacity of agents who answer e-mail in a contact...
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