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Frances Frei
Information about the author Frances Frei will soon be added to the site.
Found
2 papers
in total
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Market Heterogeneity and Local Capacity Decisions in Services
2011
We empirically document factors that influence how local operating managers use...
Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel
2010
This paper uses the context of online banking to investigate the consequences of using...
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