Campbell Dennis

Dennis Campbell

Information about the author Dennis Campbell will soon be added to the site.
Found 3 papers in total
How Do Customers Respond to Increased Service Quality Competition?
How Do Customers Respond to Increased Service Quality Competition?
2016
When does increased service quality competition lead to customer defection? And, which...
Market Heterogeneity and Local Capacity Decisions in Services
Market Heterogeneity and Local Capacity Decisions in Services
2011
We empirically document factors that influence how local operating managers use...
Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel
Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel
2010
This paper uses the context of online banking to investigate the consequences of using...
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