Heim Gregory R

Gregory R Heim

Information about the author Gregory R Heim will soon be added to the site.
Found 7 papers in total
Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance
2015
Many service firms deliver services via a mix of internally developed and delivered...
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
2014
This article examines demand, manufacturing, and supply factors proposed to inhibit...
Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Web Site Functions
2014
We examine the impact of three classes of Web site functions (foundational,...
Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses
2011
This paper examines learning and relearning effects for initial service designs and...
The value to the customer of RFID in service applications
2009
This article examines how customer value may be affected by deploying radio frequency...
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