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Elisa Turina
Information about the author Elisa Turina will soon be added to the site.
Found
3 papers
in total
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Proposal for a Performance Dashboard for the Monitoring of Water and Sewage Service Companies (WaSCs)
2012
The water and sewage industry provides an essential service to the community, but it...
Water and Sewage Service Quality: A Proposal of a New Multi‐Questionnaire Monitoring Tool
2010
The measurement of a service Quality is a relevant issue for organizations. In this...
Service quality monitoring by performance indicators: a proposal for a structured methodology
2009
The evaluation of service quality is usually carried out using a suitable set of...
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