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Auke Pot
Information about the author Auke Pot will soon be added to the site.
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2 papers
in total
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Simple Methods for Shift Scheduling in Multiskill Call Centers
2008
This paper introduces a new method for shift scheduling in multiskill call centers....
A Simple Staffing Method for Multiskill Call Centers
2008
We study a simple method for staffing in multiskill call centers. The method has short...
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