Ferrer JuanCarlos

JuanCarlos Ferrer

Information about the author JuanCarlos Ferrer will soon be added to the site.
Found 1 papers in total
Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters
Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters
2008
A service encounter is an experience that extends over time. Therefore, its effective...
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