Tucker Anita L

Anita L Tucker

Information about the author Anita L Tucker will soon be added to the site.
Found 5 papers in total
Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Patient Severity
Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Patient Severity
2017
Service organizations face a trade‐off between high utilization and...
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
2015
We conduct an empirical investigation of the impact of queue management on...
The Effectiveness of Management-By-Walking-Around: A Randomized Field Study
The Effectiveness of Management-By-Walking-Around: A Randomized Field Study
2015
Management‐by‐walking‐around (MBWA) is a widely adopted technique...
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
2011
Dynamic service settings–characterized by workers who interact with customers to...
An empirical study of system improvement by frontline employees in hospital units
An empirical study of system improvement by frontline employees in hospital units
2007
This paper investigates the conditions under which frontline employees take initiative...
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