Browse Papers
From IFORS
Contact Us
English
Remember me
Login
Forgot password?
J Chung
Information about the author J Chung will soon be added to the site.
Found
1 papers
in total
Date Descending
Date Ascending
Title Descending
Title Ascending
Cross-trained versus specialized agents in an inbound call centre: a simulation-based methodology for trade-off analysis
2008
While advances in call–centre technologies offer increased capabilities and...
Papers per page:
6 Papers
12 Papers
24 Papers
36 Papers
48 Papers
