Ward Amy R

Amy R Ward

Information about the author Amy R Ward will soon be added to the site.
Found 9 papers in total
Routing and Staffing When Servers Are Strategic
Routing and Staffing When Servers Are Strategic
2016
Traditionally, research focusing on the design of routing and staffing policies for...
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing
2015
In a call center, staffing decisions must be made before the call arrival rate is...
Admission control for a multi-server queue with abandonment
Admission control for a multi-server queue with abandonment
2010
In a M / M / N + M queue, when there are many customers waiting, it may be preferable...
Fair dynamic routing in large-scale heterogeneous-server systems
Fair dynamic routing in large-scale heterogeneous-server systems
2010
In a call center, there is a natural trade-off between minimizing customer wait time...
Managing service systems with an offline waiting option and customer abandonment
Managing service systems with an offline waiting option and customer abandonment
2009
Many service providers offer customers the choice of either waiting in a line or going...
Asymptotically Optimal Admission Control of a Queue with Impatient Customers
Asymptotically Optimal Admission Control of a Queue with Impatient Customers
2008
We consider a GI/G/1 queue with impatient customers in heavy traffic. We use...
Approximating the GI/G/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic
Approximating the GI/G/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic
2008
We study a single–server queue, operating under the...
Optimal control of a high-volume assemble-to-order system
Optimal control of a high-volume assemble-to-order system
2006
We consider an assemble–to–order system with a high volume of prospective...
Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting
Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting
2008
For an assemble–to–order system with a high volume of prospective...
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