Piccoli Gabriele

Gabriele Piccoli

Information about the author Gabriele Piccoli will soon be added to the site.
Found 3 papers in total
Triggered essential reviewing: the effect of technology affordances on service experience evaluations
Triggered essential reviewing: the effect of technology affordances on service experience evaluations
2016
This paper responds to the recent call for understanding the nature and consequences...
A design theory approach to building strategic network-based customer service systems
A design theory approach to building strategic network-based customer service systems
2009
Customer service is a key component of a firm's value proposition and a fundamental...
Net-based customer service systems: evolution and revolution in Web site functionalities
Net-based customer service systems: evolution and revolution in Web site functionalities
2005
Firms' Web sites are becoming an increasingly important component of their customer...
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