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A. Parasuraman
Information about the author A. Parasuraman will soon be added to the site.
Found
2 papers
in total
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A mathematical model of service failure and recovery strategies
2005
Understanding the nature of service failures and their impact on customer responses...
Net-based customer service systems: evolution and revolution in Web site functionalities
2005
Firms' Web sites are becoming an increasingly important component of their customer...
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