Browse Papers
From IFORS
Contact Us
English
Remember me
Login
Forgot password?
Zhen Zhu
Information about the author Zhen Zhu will soon be added to the site.
Found
1 papers
in total
Date Descending
Date Ascending
Title Descending
Title Ascending
A mathematical model of service failure and recovery strategies
2005
Understanding the nature of service failures and their impact on customer responses...
Papers per page:
6 Papers
12 Papers
24 Papers
36 Papers
48 Papers
