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Zeynep Aksin
Information about the author Zeynep Aksin will soon be added to the site.
Found
2 papers
in total
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Impact of Delay Announcements in Call Centers: An Empirical Approach
2017
We undertake an empirical study of the impact of delay announcements on callers’...
The modern call center: a multi-disciplinary perspective on operations management research
2007
Call centers are an increasingly important part of today's business world, employing...
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