Whitt W.

W. Whitt

Information about the author W. Whitt will soon be added to the site.
Found 10 papers in total
A staffing algorithm for call centers with skill-based routing
A staffing algorithm for call centers with skill-based routing
2005
Call centers usually handle several types of calls, but it is usually not possible or...
Limits for cumulative input processes to queues
Limits for cumulative input processes to queues
2000
We establish functional central limit theorems (FCLTs) for a cumulative input process...
Large deviations behavior of counting processes and their inverses
Large deviations behavior of counting processes and their inverses
1994
The authors show, under regularity conditions, that a counting process satisfies a...
Approximations for the GI/G/m queue
Approximations for the GI/G/m queue
1993
Queueing models can usefully represent production systems experiencing congestion due...
Waiting-time tail probabilities in queues with long-tail service-time distributions
Waiting-time tail probabilities in queues with long-tail service-time distributions
1994
The authors consider the standard GI/G/1 queue with unlimited waiting room and the...
Heavy-traffic asymptotic expansions for the asymptotic decay rates in the BMAP/G/1 queue
Heavy-traffic asymptotic expansions for the asymptotic decay rates in the BMAP/G/1 queue
1994
In great generality, the basic steady-state distributions in the BMAP/G/1 queue have...
Networks of infinite-server queues with nonstationary Poisson input
Networks of infinite-server queues with nonstationary Poisson input
1993
In this paper the authors focus on networks of infinite-server queues with...
Diffusion approximations for open queueing networks with service interruptions
Diffusion approximations for open queueing networks with service interruptions
1993
This paper establishes functional central limit theorems describing the heavy-traffic...
Arranging queues in series: A simulation experiment
Arranging queues in series: A simulation experiment
1990
For given arrival process and given service-time distributions, the object is to...
The heavy-traffic bottleneck phenomenon in open queueing networks
The heavy-traffic bottleneck phenomenon in open queueing networks
1990
This note describes a simulation experiment involving nine exponential queues in...
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