Deslauriers Alexandre

Alexandre Deslauriers

Information about the author Alexandre Deslauriers will soon be added to the site.
Found 2 papers in total
Markov chain models of a telephone call center with call blending
Markov chain models of a telephone call center with call blending
2007
Motivated by a Bell Canada call center operating in blend mode, we consider a system...
Modeling daily arrivals to a telephone call center
Modeling daily arrivals to a telephone call center
2004
We develop stochastic models of time-dependent arrivals, with focus on the application...
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