Ramanathan Ramakrishnan

Ramakrishnan Ramanathan

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Found 14 papers in total
The impact of e-commerce on Taiwanese SMEs: Marketing and operations effects
2012
The purpose of this paper is to distinguish the impacts of e‐commerce on...
Business environment, employee competencies and operations strategy: anempirical study of retail firms in China
2013
This paper investigates the links between business environment, employee competencies,...
Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
2011
The purpose of this paper is to compare the results of measuring Service Quality...
An empirical analysis on the impact of risk on customer loyalty in electronic commerce
2011
In this paper, we discuss a research study that explores the role of risk on the...
An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E‐commerce
2011
Using data from online customer ratings, we explore how the relationships between...
A performance measurement framework combining DEA and balanced scorecard for the UK health sector
2011
Balanced scorecard (BSC) and data envelopment analysis (DEA) are...
An investigation into rank reversal properties of the multiplicative AHP
2011
The multiplicative analytic hierarchy process (MAHP) has been proposed in...
Multicriteria methods for technology foresight
2003
In recent years, many countries have carried out foresight exercises to better exploit...
Data envelopment analysis for weight derivation and aggregation in the analytic hierarchy process
2006
Data envelopment analysis (DEA) is proposed in this paper to generate local weights of...
ABC inventory classification with multiple-criteria using weighted linear optimization
2006
Inventory classification using ABC analysis is one of the most widely employed...
Evaluating the comparative performance of countries of the Middle East and North Africa: A DEA application
2006
Over the past few decades, countries of the Middle East and North Africa (MENA) have...
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