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Vikas Mittal
Information about the author Vikas Mittal will soon be added to the site.
Found
2 papers
in total
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Assessing the service–profit chain
2002
The service–profit chain (SPC) is a framework for linking service operations,...
Dual emphasis and the long-term financial impact of customer satisfaction
2005
This paper draws on the quality profitability emphasis framework of Rust, Moorman, and...
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